SHIPPING POLICY

1.Upon receipt of payment and subject to stock availability, orders will be processed within 3-5 days.   All deliveries shall be dispatched to the customer via The Novus Company assigned courier. The Novus Company will not be held liable for late deliveries arising as a result of the negligence caused by the courier or any carelessness or loss which occurs out of the control of The Novus Company.

The selected courier will arrange delivery times directly with the customer. Please ensure that someone is available to receive the order as per the agreement with the courier.

2.  Whilst every best effort will be made to ensure that the products are delivered to the customer in their best condition possible, The Novus Company will not be held liable for the condition of goods arriving at the customers chosen delivery address.

3.  If the customer would like to request overnight or same day delivery, this must be arranged with customercare@novuscompany.co.za or info@resilirebeverages.com and the extra cost will be quoted for and charged separately.

4.  Cancelled Orders as requested by the customer on the website following the 7 (seven) day “cooling off period” as per the Electronic Communication and Transactions Act 2002 and the Consumer Protection Act, 2008, will be refunded after deduction of a 15% charge for administration costs.

5.  The Novus Company reserves the right to cancel an Order for which payment has already been received. This may occur, but is not limited to, in instances such as insufficient stock availability. In such an event, the customer shall be refunded fully.

6.  Any complaints regarding the quality of the product/s bought by customers through the website should be directed to customercare@novuscompany.co.za or info@resilirebeverages.com.

7.  It is the customers responsibility to ensure that someone is available to receive the Order at their specified delivery address. The Novus Company cannot guarantee a specific delivery time on the day of delivery by the courier.

8.  The courier used will make contact with the customer to arrange a suitable delivery time. If there is no one present at the specified premises to receive the customers order, delivery may not take place that day and the customer may incur additional charges.

9.  No courier deliveries will take place over weekends or public holidays unless prior arrangements have been made with The Novus Company. In this case, additional costs may be incurred.

10. The Novus Company  will take all reasonable efforts to monitor stock levels however does not guarantee the availability of stock at all times and will only be liable for delivery of the products when the products are available.