REFUND POLICY

1.  In the event that stock is not available for any reason whatsoever after the conclusion of a sale, The Novus Company will notify the customer and the Customer will be entitled to receive a refund of the amount paid by the Customer.

2.  In line with the Electronic Communications and Transactions Act, 2002 together with the applicable provision of the Consumer Protection Act, 2008, the customer has 7 (seven) days in which to cancel or return their orders/products and receive a full refund provided that such Products are undamaged, unopened, intact and returned in the same good order that it was received.

3.  Products may however not be returned unless the incorrect Product has been supplied by The Novus Company or the Product is damaged and/or defective. If the incorrect Product has been supplied, or if the Product is defective or damaged, the Product may be exchanged at The Novus Companys’ discretion provided that the customer returns the product within seven days of receipt of the Product.  The Novus Company will make a reasonable effort to exchange the Product upon receipt of the returned products. In the event that replacement is not possible due to stock unavailability or otherwise, The Novus Company will refund the customer the amount of the purchase price when the returned products are received.

4.  Subject to clause 3 above, the customer has the right to return a non-defective product at the sole discretion of The Novus Company if:

The customer is unsatisfied with his/her purchase after 7 (seven) days of receiving the Product and shall either be provided with a suitable replacement or should the customer so require, receive a full purchase price refund.

Non-defective Products that have been returned must be in their original, intact and undamaged packaging without the seal broken in any way or form.